CONTACT
Have a question about a painting, a custom print size, commisson or simply want to say hello? I’d love to hear from you.
Please reach out anytime at hello@stephaniedemarais.com and I’ll be in touch as soon as I can.
Thanks for being here!
CUSTOMER CARE
Shipping & Fulfillment
All original oil paintings are shipped using UPS or USPS. Because of the nature of oil painting, each piece requires time to fully cure, be varnished, and framed before it can safely travel to its new home. Please allow 3–4 weeks for this process.Once your painting is on its way, you’ll receive an email with tracking details so you can follow its journey to you.
Framing Options
Original paintings come framed in a custom pine floater frame, handmade by a trusted American framer. Frame finishes are available in painted white, espresso (“Java”) stain, or natural/unfinished pine. The unfinished option allows collectors to enjoy the raw beauty of pine—or add their own finish to best match their home.
Fine Art Prints
Fine art prints are printed in the USA on museum-quality matte paper with archival giclée inks. They are printed in a full-bleed, edge-to-edge format and available in multiple sizes. Each print is made-to-order especially for you and shipped within 5–7 business days. They are packaged in eco-friendly, durable tubes for protection and sustainability. Please note that frames are not included. Custom sizes or surfaces are available upon request. Please reach out!
Returns & Exchanges
Each painting is one-of-a-kind and created with great care. Because of this, all sales of original artwork are final. If your order arrives damaged, please reach out within 7 days of delivery so I can make it right. Fine art prints are made to order, so returns and exchanges are generally not accepted unless an item arrives damaged or incorrect.
Contact
Have questions about your order, shipping, or a piece you’ve seen? I’d love to hear from you.